30+ years of terrarium experience
Free shipping on orders over €100*
Custom terrarium construction
Consultation in the store
Rana Terraria
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FAQ - Frequently Asked Questions

Ordering & Process

You can easily create a customer account during the ordering process. Once you've entered your details, you'll have the option to either order as a guest or create a customer account. Simply check the corresponding box – your account will then be created automatically.
Our product images are examples. You will receive a plant that is as close as possible to the image in size, shape, and color – however, each plant is unique. Depending on the season, there may be variations in size, number of leaves and offshoots, and coloration.
Yes – as long as your order hasn't been shipped yet. Please contact us as soon as possible by email or phone during our service hours.
Yes, that's possible: Simply place a second order and select "Collection" as the shipping method. This way, no additional shipping costs will be charged. Please inform us of the order number of the other order in the order comments so we can combine them.
As long as your order hasn't been shipped yet, changes are possible. Please contact us directly to do so.
Payment details can be sent via email, through the payment provider, or as a printout included in the package.
Yes, simply enter your preferred date in the comment field at checkout and send us an email.
Of course. Simply select a different delivery address during the ordering process and optionally leave a message in the comment field.

Shipping & Delivery

The delivery time depends on the country of delivery:

  • Germany, Netherlands & Belgium: 1-5 business days
  • Other EU countries & Switzerland: approx. 3–8 working days

The delivery time begins after payment is received. Our shipping days are Monday to Thursday.

To avoid transport damage and unnecessary storage time over the weekend, we generally do not ship particularly sensitive plants and animals shortly before the weekend. This may delay shipping by a few days in individual cases.

For individual services and custom-made products, e.g., made-to-measure terrariums, the delivery time may vary. The applicable delivery time is indicated on the respective product page.

  • Netherlands, Germany & Belgium: from €7,9
    EU: from €15 (depending on the country)
  • Switzerland: from €20, additional customs fees may apply

The exact shipping costs will be displayed to you at checkout and on the Shipping & Payment information page.

In order to cover part of the packaging, shipping and handling costs for very small orders, we charge a minimum order surcharge in certain cases.

  • Germany, Netherlands & Belgium: > 15,00 € order value = €3,50 minimum order surcharge
  • Rest of EU & Switzerland: > 30,00 € order value = €5,00 minimum order surcharge

The surcharge is automatically waived once the respective minimum order value is reached.

After shipment, you will receive an email with a tracking link from our shipping provider for shipment tracking.
Yes, collection is possible by appointment at our store or at one of our trade fairs. Simply select "Collection on site" at checkout.

No, terrariums cannot be sent via regular parcel post.
Ordered terrariums must either be picked up at our store in Heerlen or can be brought to one of our trade fairs.
For show terrariums or larger orders, we offer customized solutions upon request:

  • Shipping via single freight carrier trip
  • Delivery and installation by Rana

Prices are based on Enquiry.

Orders containing feeder animals must be received by Sunday at 21 pm.
The shipments will be sent together on Wednesday of the following week to ensure maximum freshness and quality.
exceptions:
Drosophila, silverfish, isopods and springtails are available for immediate delivery, provided they are in stock.
This ensures that you always receive fresh and high-quality feeder animals.

We deliver within the EU and to Switzerland. Some regions may be excluded due to shipping times or legal regulations.

Plants & Quality

That depends on the type of plant:

  • We ship orchids mounted on wood (as shown in the product photo).
  • We ship bromeliads bare-root.
  • All other plants are shipped potted.
Our plants come both from our own propagation and from certified specialist nurseries.
Unfortunately, individual selection or sending photos is not possible. However, we will always choose the best available plant for you.

Yes. Our terrarium plants are cultivated without the use of insecticides or pesticides that are harmful to terrarium animals. This makes them ideal for use in bioactive terrariums with sensitive reptiles, amphibians, and invertebrates.

Shipping in cold weather (winter packaging)

As soon as temperatures along the shipping route drop to 0°C or below, we recommend winter packaging. This consists of insulating bubble wrap combined with an activated heat pack.

Complaints & Problems

Please send us an email within 24 hours of receipt with photos of the damaged goods and your order number. We will review the case and get back to you as soon as possible with a solution.
Please simply get in touch with us – we will quickly and easily find a replacement or a suitable solution.

Refunds

Refunds are reviewed individually. If a claim is valid, the refund will be issued via the original payment method.

Product Range & Availability

Simply use the availability notification in the shop and always stay up to date.

On-site & trade fairs

Yes, you can visit us during opening hours in our Commercial property Visit us in Heerlen. Our opening hours are Wednesdays from 13 pm to 16 pm and Saturdays from 10 am to 16 pm. We also open after Appointment.

Yes, we regularly attend terrarium and plant shows. You can find the current dates on our website. Trade ShowsPre-orders can also be handed in there.

Personal help & advice

Do you have any further questions or need support? Then please contact us – we will help you quickly and easily.
Contact us